Our Guarantee.
Our roof tiles are tested regularly for frost and strength resistance and conform to British Standards. As such we are confident in providing a Factory Guarantee for 35 Years.
Willow Tiles Ltd expressly guarantees that each Willow tile and tile accessory included in the roof and fitted in accordance with Willow Tiles Ltd advice and instructions and using normal standards of good workmanship and the requirements of the British Standards for slating and tiling (BS 5534 and BS 8000 - Part 6) will remain weatherproof for not less than thirty five years from the date of purchase.
Our terms and conditions of this Guarantee
Willow Tiles Ltd expressly guarantees that each Willow tile and tile accessory included in the roof and fitted in accordance with Willow Tiles Ltd advice and instructions and using normal standards of good workmanship and the requirements of the British Standards for slating and tiling (BS 5534 and BS 8000 - Part 6) will remain weatherproof for not less than thirty five years from the date of purchase.
In the event of a claim under this guarantee, the obligations of Willow Tiles Ltd shall be limited solely to the supply only of replacement products or of the nearest available substitute at the time of any claim.
The guarantee shall not apply where the damage or deterioration complained of is not attributable solely to any defect in the products as supplied.
Willow Tiles Ltd will not be liable for any consequential, indirect or special loss or damage of any kind whatsoever, including, but not limited to, damage caused by leaks.
The guarantee shall not apply unless payment has been made in full and the benefits conferred by the guarantee shall not affect the consumer's statutory rights.
Willow Tiles Ltd must be promptly notified of any deterioration or other defects in the tiles or roof giving rise to a claim under the guarantee. Any claims must be forwarded, in the first instance to Willow Tiles Ltd and must be received prior to expiry of the guarantee under which any such claim is made.
Any replacement products supplied will be covered under the guarantee for the period of time, if any, remaining unexpired at the time of their supply.
The guarantee only applies when the tiles have been installed within the United Kingdom or Republic of Ireland.
The guarantee only covers defects in goods supplied caused by faulty design or manufacture of materials. It does not cover defects caused by abnormal use, misuse, neglect, incorrect installation, routine roof maintenance, aerial installation, further building or construction work, defects arising from abnormal weather conditions, fire, explosion, war or act of war, civil commotion, act of God or use for a purpose for which they were not designed or not recommended by Willow Tiles Ltd.
The Buyer cannot claim the benefit of the Guarantee unless they inform Willow Tiles Ltd of the relevant defect in writing within 7 working days of discovering it. The Buyer must specify the alleged defects and provide photographic evidence along with proof of purchase date. Any claim must be received within 35years of the date of despatch.